General principles for custom professional-service work; the signed agreement for an engagement controls its terms.
Project-specific terms
The approved proposal, contract, statement of work, and invoice terms for your project take priority over this general page. Please review those documents before agreeing to work.
Deposits and completed work
Deposits may reserve delivery capacity or cover work already started. Completed work, approved milestones, and committed third-party costs are handled according to the signed agreement.
Changes or cancellation
If a project changes or ends early, contact us in writing. We will review the work completed, commitments made, and the applicable agreement before confirming any balance or refund.
Contact
For a billing or cancellation question, email [email protected] with the project name and invoice reference.
