Information we collect
When you submit a contact enquiry or use The X Method, we may collect your name, company, business email, phone number, country, website, project requirements, selected services, budget range, timeline, and any context you choose to provide. We also receive limited technical information needed to operate and secure the website, such as request timestamps and basic server logs.
How we use information
- Review and respond to enquiries and quote requests.
- Assess project fit, scope, timeline, and resource requirements.
- Maintain business records and communication history.
- Protect the website against abuse, fraud, and unauthorized access.
- Improve our services and website where permitted.
Legal bases
Depending on your location, we process information with your consent, to take steps before entering a contract, to perform a contract, to meet legal obligations, or for legitimate business interests that do not override your rights.
Sharing and processors
We do not sell personal information. We may share it with vetted service providers that support hosting, email, analytics, security, project management, or customer relationship management. We may also disclose information when required by law or to protect legal rights.
Retention and security
Enquiry data is retained only as long as reasonably needed for the business conversation, contractual records, legal obligations, and dispute prevention. We apply access controls, secure transmission, and reasonable technical and organizational safeguards. No online system can guarantee absolute security.
Your choices and rights
Depending on applicable law, you may request access, correction, deletion, restriction, portability, or objection to certain processing. You may also withdraw consent where consent is the legal basis. We may need to verify your identity before fulfilling a request.
International processing and children
The Xgency works remotely and may process information across jurisdictions using appropriate safeguards. This website is intended for business users and is not directed to children.
Policy changes
We may update this policy as our services, technology, or legal obligations change. The date at the top identifies the current version.
Contact
Questions about this policy can be sent to hello@thexgency.com.